We want you to be completely satisfied with your purchase from THARASUPU. If you are not satisfied, we are here to help.

1. Return Eligibility Window

You have 7 calendar days from the date you receive your order to initiate a return or exchange.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

Unused and Unworn: The item must be unused, unwashed, and in the same condition that you received it.

Original Packaging: The item must be in its original packaging with all tags, labels, and hygiene strips (if applicable) intact.

Proof of Purchase: You must provide the order confirmation email or invoice as proof of purchase.

Non-Returnable Items: Certain types of items cannot be returned due to hygiene reasons or customization. These include:

Jewellery (earrings, studs, nose pins, etc.)

Personal care items (cosmetics, perfumes, lotions)

Items marked as "Final Sale" or "Non-Returnable" on the product page.

3. How to Initiate a Return

Contact Us: Send an email to our Customer Service team at [Your Customer Service Email] within 7 days of receiving your order.

Provide Details: Include your Order Number, the name of the item(s) you wish to return, and the reason for the return (e.g., Damaged, Wrong Size, Didn't like it).

Confirmation: Once your request is approved, we will send you a confirmation email along with instructions for shipping the item back to us.

4. Shipping the Return Item

Reverse Pickup: In most serviceable pin codes, we offer a reverse pickup service. If available, the courier will collect the package from your specified address.

Self-Ship: If reverse pickup is not available in your area, you will need to ship the item back to us using a reliable courier service. Please share the tracking details with us via email.

Shipping Costs:

If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping cost.

If the return is due to a change of mind or wrong size ordered by the customer, the customer will be responsible for the return shipping costs, and a small processing fee may be deducted from the refund amount.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Bank Delays: Please note that bank processing times can vary, and it may take additional time for the refund to appear in your account after it is processed by us.

Deductions: Any original shipping charges paid by the customer are non-refundable.

6. Exchanges

If you need to exchange an item for a different size or color, please follow the return process (Section 3) and indicate "Exchange" as the reason, along with the desired replacement item details. Exchanges are subject to inventory availability.

7. Cancellations

You can cancel your order only if the item has not yet been shipped from our warehouse.

To request a cancellation, please call us immediately at [+91 701026 1009] or email us at Support@kids.tharasupu.in].

If the order is successfully canceled, a full refund will be processed to your original payment method.

Policy last updated: [Insert Date, e.g., November 11, 2025]